Get Help

 

🛠️ Need Help? / Customer Support

At Boostkicks Store, we are dedicated to providing an exceptional shopping experience. From browsing our football boots to delivery, returns, or exchanges, our team is here to assist you every step of the way.

We are committed to professional, friendly, and timely support so you can shop confidently and safely.

How to Contact Us

1. WhatsApp (Fastest Response)
📲 +60 11-2721 2412

  • Send your name, order number, and a brief description of your issue.

  • Ideal for urgent questions, order tracking, or payment confirmation.

  • Our support team responds as quickly as possible during business hours.

2. Email Support
📧 boostkicks11@gmail.com

  • Suitable for detailed inquiries, documentation, or refund requests.

  • Response time: 24–48 hours.

3. Social Media / Chat (Optional for future use)

  • Instagram: @boostkickscom

  • Facebook: facebook.com/boostkickscom

  • Messaging through social media may take longer than WhatsApp.

What We Can Help With

Our support team can assist you with:

  • Product Inquiries: Sizes, models, color options, availability

  • Order Support: Order confirmation, order status, and tracking

  • Payment Assistance: Payment verification, payment errors, receipts

  • Exchanges & Returns: Guidance for refunds or replacements

  • General Support: Questions regarding policies, shipping, or Boostkicks Store services

Order Status & Tracking

To get assistance quickly, provide:

  • Order number

  • Full name used for the order

  • Payment date or proof of payment

Once verified, we will provide:

  • Order processing status (Confirmed, Processing, Shipped, Out for Delivery, Delivered)

  • Estimated delivery time and tracking number

  • Guidance for any delays or issues

Shipping & Delivery Questions

  • Delivery times depend on courier services and location.

  • Peninsular Malaysia: 2–5 working days

  • East Malaysia: 5–10 working days

  • Boostkicks Store is not responsible for courier delays beyond our control.

  • Please ensure your delivery details are correct to avoid delays.

Returns & Refund Guidance

  • Only eligible for wrong or defective items.

  • Provide proof of purchase and ensure items are unused.

  • Refunds will be processed within 5–10 working days.

  • Return shipping is the responsibility of the customer unless the error is ours.

For full details, refer to our Refund & Return Policy.

Tips for Faster Support

Providing complete and accurate information helps us assist you faster:

  1. Always provide your order number.

  2. Include the product name or model.

  3. Attach payment proof if applicable.

  4. Clearly explain your issue.

  5. Mention your preferred contact method (WhatsApp or email).

Frequently Asked Questions (FAQs)

Q: How do I know what size to choose?
A: Sizes may vary between brands. Check the size guide or contact us before ordering.

Q: Can I cancel my order after payment?
A: Orders cannot be cancelled once confirmed or shipped.

Q: What if I receive a defective item?
A: Contact us within 5 days with proof and we will guide you through the refund process.

Q: Do you provide manufacturer warranty?
A: No, Boostkicks Store is an independent reseller. Manufacturer warranties do not apply.

Q: How long will delivery take?
A: Delivery depends on your location and courier services (2–5 days Peninsular Malaysia, 5–10 days East Malaysia).

Q: How do I track my order?
A: Contact us via WhatsApp with your order number and we will provide updates.

Business Hours

🕘 Monday – Friday: 8:00 AM – 6:00 PM
🕘 Saturday: 9:00 AM – 6.00 PM
❌ Sunday & Public Holidays: Closed

Messages outside business hours will be replied to the next working day.

Customer Satisfaction

At Boostkicks Store, your satisfaction is our priority.
We aim to provide:

  • Professional and friendly support

  • Clear guidance for orders, payments, and returns

  • Fast resolution for any issue

Your feedback is valuable and helps us improve our service for all customers.

Important Notice

“Boostkicks Store is an independent reseller. No manufacturer warranty. Refunds only for wrong or defective items. No refunds for size issues or change of mind.”